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Report New WinCustomize Bugs and Other Issues

Report New WinCustomize Bugs and Other Issues

While we have worked very hard to make the new site error free there are always a issue here and there that were simply missed.  So this is the place that we would like you to submit site issues to. 

Please take the time to read through items that have already been submitted so that you are not duplicating issues.   This will make it much easier for us in determining new or old bugs.

Also, when reporting a problem its very important that you include the URL to the page where the problem occured.  Also be as descriptive as possible.  And if it is a display issue please be sure to include what browser you are running and its version.

32,398 views 420 replies
Reply #301 Top

More on the upload2.aspx issues: We've definately identified the cause of the problem, but it's a really really hard one to figure out. It's something that isnt supposed to be happening, but is. Rest assured that we've (so far) eliminated that the issue is with the browser [you] may be using. I'll post more on this when I have more to report.

Reply #302 Top


Today a little difference the skin file not identified lol .zip .desktop .dxtheme
the same...
I don't know where you are in this mater. And i say you all my thanks for your work.
Reply #303 Top
The ads are back.

Almost went a full month without them.
Stopped seeing ads on Feb. 9th.

"Ads started back up today".
Reply #304 Top
"Ads started back up today".


Everyone I spoke to is having the same problem - even after deleting cookies and temps and relogging in - every skin page is full of blinking flashing ads and those referrel pop ups. After submitting comments - page turns then brings you back to your comment box with your comment still there - if you exit gallery and come back - it may or may not have posted. Some skins Im seeing 5 to 10 repeats of same comment by visitors asking for help on skins but its taking 3 to 4 tries to answer them.
Reply #306 Top
Everyone I spoke to is having the same problem - even after deleting cookies and temps and relogging in - every skin page is full of blinking flashing ads and those referrel pop ups. After submitting comments - page turns then brings you back to your comment box with your comment still there - if you exit gallery and come back - it may or may not have posted. Some skins Im seeing 5 to 10 repeats of same comment by visitors asking for help on skins but its taking 3 to 4 tries to answer them


Same here.
Reply #307 Top
Zoomba, has fowarded this issue to NetDev, this morning.
Hopefully they will get to it soon.

After submitting comments - page turns then brings you back to your comment box with your comment still there - if you exit gallery and come back - it may or may not have posted.

I've found that if you refresh the page, it will come back right.
The problem with the (many) posts is, they don't think it went through, so they keep submitting.
Just refresh the page.
Reply #308 Top
We know about the subscriber issues and are attempting to resolve them. Thanks to all who reported them.
Reply #309 Top
thank you so much at the stardock/Wc team for all the work on Upload.aspx. My new dxtheme is in moderation now thus that run goods. (for me at less)
THANKS A LOT!

Reply #310 Top
I'm sorry if any of the following text is fixed or posted, but when I surf for skins from other people, I sometimes get an error saying that the skin of page doesn't exist. When I'm on the forum and I want to read or post a comment on the forum, I sometimes get an error saying that the page on the forum doesn't exist. When I want to read a comment on one of my bootskins, I see again many errors telling me that he couldn't load the page or that the page isn't available on the site. First I thought it's with my browser, but when I tried an other browser, I still get those errors. This isn't funny anymore. I hope they fix those pages that doesn't exist, but exist after pressing the F5 or the refresh key.  

EDIT : I also noticed that the site needs a few seconds to load even I have a fast pc and fast ADSL2+ modem, but when I click on a link everywhere on the site, he loads the page. But when I move my mouse to a few centimeter from the link, he stops loading.. Is this normal?   
Reply #311 Top
WARNING: Besides the already mentioned problem with IE saying it cannot download a skin (doesn't happen when using FF) thumbnails and preview images have been gradually disappearing throughout the site! This happens both with IE and FF, so it's begining to look like a data corruption problem.

Have a look at one example (there are many more):

https://www.wincustomize.com/skins.aspx?skinid=432&libid=7
Reply #312 Top
The newly added " Email User " thats been added to the users profile is not working. I received email from Users yesterday that sent mail via the link on my profile that is similar to the forum email system. The email arrives with WC Logo but blank. No text at all.

I just tried sending email from another users site link, and checking off the box that states " send me a copy " again mail arrived blank.
I also tried sending myself email from the link on my own WC site - again - all arrive blank.
Reply #313 Top

Fairry, Just sent you an email using the link that you claim does not work. I also checked off the box to send myself a copy. I recieved the copy with the text 'test' in the body. If you cannot see this text then your email client may be the cause. (Also sent one to zubaz, for good measure)

Reply #314 Top
Fairry, Just sent you an email using the link that you claim does not work. I also checked off the box to send myself a copy. I recieved the copy with the text 'test' in the body. If you cannot see this text then your email client may be the cause. (Also sent one to zubaz, for good measure)


I received your " Test " email ( I could see your text ) and I just forwarded you the blank one I just received from sending to another user and one I sent from myself. I had no problem receiving email from the stardock forum using this type of send method. Really makes no sense that it would be my AOL email account - I have no restriction on it at all.
Why would the Stardock replies get through but not the new WC email?



Reply #315 Top
Guestbook has vanished from my personal site...or did it just get moved and I missed the memo?
Reply #316 Top
Guestbook has vanished from my personal site...or did it just get moved and I missed the memo?


me too
Reply #317 Top
Email from my user profile also only sends blank, I also only receive blank. This is not a claim, its a fact.
Andrew, just because everyone doesnt have the problem doesnt mean there isnt one.
I also have no guestbook, fact, not a claim.
Reply #318 Top
I want daily totals too and in stats those numbers seem to be jumping around and rankings and awards 1 day you got some the next day you dont , not a real biggie but on the old site you always new your stats - daily totals , rankings etc . that's what i like about this site as opposed to some others and that kept me coming back and making this my home site - the new site still a little weak in that area - i think
Reply #319 Top
1 day you got some the next day you dont


Welcome to my world...
Reply #320 Top
bug>the amount of downloads today dont show in total anymore its just always 0
Reply #321 Top
When surfing the forum between several threads (I use a multi-tab browser) I sometimes realiase that the pages frozes for a few seconds. (It's when he's loading the page with all those icons and things.)
Reply #323 Top
Same as Bandit4edU and Quentin94, my Guestbook has vanished (it's been 2 weeks now).
I thought it was a glitch and would soon reappear, but it seems to be a real problem, doesn't it?

Well, just reporting... This is not the most important feature in the WC world as far as I'm concerned, but it's nice to have nonetheless.

YeePee Kaï Yeah!
Reply #324 Top
Mine's gone too.
Reply #325 Top
Unless I'm missing something, I still don't see Dreams or LogonVista listed in the Gallery categories on the Gallery page, not the side-nav list (that is unless they aren't supposed to because they are sub-categories in other galleries, I just figured they would be easier to find as their own gallery links or something).