One last thing I'd like to add/suggest...I have used other software (eg. Kavoom!) which uses online activation as well, however it allows you to deactivate the software before you uninstall or format etc. Perhaps a feature such as this would be worth considering?
Thanks a lot for resetting the account. I'm not sure what you mean by my IP varying. I have 5 machines at home and until a few weeks ago I have only ever used multiplicity there. I do uninstall/reinstall my machine(s) every few months or so...but my WAN IP does not change all that often. A few weeks ago I got a laptop which I take to work with me, I thought I might try Multiplicity there. I figured 5 machines at home + the laptop + my work machine
My hard drive on my primary computer recently failed unrecoverably. I got a new hard drive and one of the fist things I installed after Windows was (of course) Stardock central. I then installed Multiplicity Pro and was presented with an activation screen...I entered my serial number and email and was presented with "Maximum activations from this IP reached". Not sure what I'm supposed to do here. In a depserate measure, I uninstalled Multiplicity
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