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jballard88
jballard88
Join Date 02/2012
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Object Desktop not does not show up in My Downloads

February 25, 2012 6:24:20 PM from Stardock ForumsStardock Forums

I bought object desktop about a half-hour ago, but it has not shown up in My Downloads yet.

My bank account has been charged for the purchase, but I did not receive any type of confirmation from Stardock.

Should I have received a confirmation email from Stardock, or does it usually take this long to process the purchase?

Thanks

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jballard88
DrJBHL
Join Date 04/2002
+4237
Reply #1 February 25, 2012 6:43:19 PM
from WinCustomize ForumsWinCustomize Forums

Usually it's very quick, unless there's a hiccup. Don't dwell on that. Yet.

Wait for the confirmation. Then go to: https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

and *poof. It'll be there.

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jballard88
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #2 February 26, 2012 3:24:23 PM
from WinCustomize ForumsWinCustomize Forums

Your order got caught up in a queue because you ordered from an IP address far from your credit card address.  All should be well now.  Sorry for the delay.

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jballard88
TheB1ade
Join Date 03/2008
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Reply #3 March 13, 2012 12:03:38 AM
from Stardock ForumsStardock Forums

I purchased the same but before you got rid of impulse. Same issue, dosn't show in my downloads. I realise i dont get any new versions now but surely i can still download the ones i paid for??

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jballard88
mdchalice
Join Date 03/2007
+2
Reply #4 March 13, 2012 2:45:47 AM
from WinCustomize ForumsWinCustomize Forums

Was wondering the same thing too. I just got a new pc and went to my downloads and now I dont have any of my OD stuff. I have renewed it two times but it has expired. Where is the content that I have already paid for in the past? Do I really have to download that impulse bloatware crap that you guys don't even support anymore? If so, The End.

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jballard88
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #5 March 13, 2012 9:29:57 AM
from WinCustomize ForumsWinCustomize Forums

mdchalice: I don't see past orders with the email you are using in the forums. You can drop an email to support@stardock.com or head to http://support.stardock.com to chat with us and we can figure it out.

 

TheB1ade: The applications included in an ObjectDesktop subscription are only available to current subscribers. If your subscription has expired (which it did a year ago), then you will need to renew to regain access to the applications you seek to utilize.

Please keep in mind that this is a subscription service, and its use is limited to current accounts only.

We do not provide archived applications to users who have expired subscriptions, we also do not force those with expired subscriptions to delete the applications from their PC.

If you lost the installation/installer, then if you renew from https://www.stardock.com/products/odnt/purchase.asp

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jballard88
ifines
Join Date 03/2012
0
Reply #6 March 16, 2012 5:57:56 AM
from Stardock ForumsStardock Forums

 I just got a new pc and went to my downloads and now I dont have any of my OD stuff. 

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jballard88
Rosco_P
Join Date 07/2009
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Reply #7 March 16, 2012 9:06:09 AM
from Stardock ForumsStardock Forums

ifines: I'm not seeing any orders under your account.  Send an email to sales@stardock.com and we can try to look it up for you.

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jballard88
ESAF
Join Date 11/2004
0
Reply #8 March 17, 2012 1:53:34 PM
from Stardock ForumsStardock Forums

I also bought Object Desktop 14 October 2011 and its not in 'My Account' just a bunch of old software Stardock Software I bought back in the thirteenth century, so where is my OD purchase please as I need to do a reinstall. You guys have forced me to reveal my self as usually iam just lurking so iam not very happy, I feel kinda naked so please hurry up and get my d/l link sorted please -- Thank you and out.

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jballard88
DaveRI
Join Date 09/2003
+477
Reply #9 March 17, 2012 3:43:04 PM
from WinCustomize ForumsWinCustomize Forums

ESAF you're logging in here, right?

https://store.stardock.com/login.aspx?ReturnUrl=/myaccount/products

I'm wondering if you're looking in the WC "My Account" or Impulse instead.

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jballard88
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #10 March 17, 2012 3:53:32 PM
from WinCustomize ForumsWinCustomize Forums

Quoting ESAF,
reply 8
I also bought Object Desktop 14 October 2011 and its not in 'My Account' just a bunch of old software Stardock Software I bought back in the thirteenth century, so where is my OD purchase please as I need to do a reinstall. You guys have forced me to reveal my self as usually iam just lurking so iam not very happy, I feel kinda naked so please hurry up and get my d/l link sorted please -- Thank you and out.
Might you have used a different email than the aol one?  I don't see a purchase from you in 2011 for this email.

You can send me a PM if you don't want to post you email.

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jballard88
pooley2
Join Date 03/2012
0
Reply #11 March 20, 2012 1:32:28 AM
from Stardock ForumsStardock Forums

I also ordered  Object Desktop. Paid with PayPal and got payment confirmation. So far nothing in my downloads. 

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jballard88
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #12 March 20, 2012 8:23:16 AM
from WinCustomize ForumsWinCustomize Forums

Quoting pooley2,
reply 11
I also ordered  Object Desktop. Paid with PayPal and got payment confirmation. So far nothing in my downloads. 
You should be all set now

 

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jballard88
ctophermurray
Join Date 07/2001
+2
Reply #13 March 22, 2012 8:59:35 AM
from Stardock ForumsStardock Forums

I'm having the same problem. When I log into my account I see all my available appilcations, all with a download button. The objectdesktop and renewal are both missing the download button.

 

Thanks

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jballard88
Wizard1956
Join Date 01/2008
+2202
Reply #14 March 22, 2012 9:09:19 AM
from WinCustomize ForumsWinCustomize Forums

Quoting ctophermurray,
reply 13
objectdesktop
IS......
Quoting ctophermurray,
reply 13
all my available appilcations

There is no download for ObjectDesktop,it is the collection of all the included apps.

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jballard88
ctophermurray
Join Date 07/2001
+2
Reply #15 March 22, 2012 9:18:38 AM
from Stardock ForumsStardock Forums

Okay, thanks...been gonna a long time, guess I'm not up to speed on my Stardock stuff!

 

Thanks again

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