Unable to download stardock software

from Stardock Forums

Is anyone else having an issue downloading updates to their object desktop applications? eg Start11 tells me I have an update, but when I click 'Download & install' it gets stuck downloading '0 bytes of 54.49MB' and just stops there. Also happening for Fences6 update, either through the application or using object desktop. I have tried browsing directly to cdn.stardock.us and it is timing out in the browser if that helps?

This has been happening for about 1 week now. I have an active object desktop subscription.

stardock software
3,396 views 19 replies
Reply #1 from Stardock Forums Top

Sorry for the issues, almost certainly is going to be an IP related block, we have been getting hit by a ton of AI bots hitting all the forums and conveniently, all at the same time. 

Can you DM your IP address and I will take a look and make sure to get you download links.

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Reply #3 from Stardock Forums Top

I'm also have the same problem updating Start11v2

updater stuck at 0 bytes for weeks

A tracert to cdn.stardock.us [66.79.209.94] timeouts after reaching "tnmi-static-186-255-142-209.ip.telnetww.com [209.142.255.186]"

Reply #5 from Stardock Forums Top

I have already tried that several times and it fails.

This site can’t be reached

 

cdn.stardock.us took too long to respond.

 

 

Reply #9 from Stardock Forums Top

Quoting PeteNZ2, reply 5

I have already tried that several times and it fails.

This site can’t be reached

 

cdn.stardock.us took too long to respond.

 

 

Quoting hirokak, reply 6

私もStart11v2のアップデートで同じ問題が発生しています
アカウントの製品ページから直接ダウンロードしてみてください:  https://store.stardock.com/myaccount/products 

ダウンロードできません

I tested and I can still able to download. Perhaps, you can DM Brad (Reply#1) your IP address, for him to review it.

Also, consider using VPN/

Thank you,

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

I also cannot download direct from Stardock!

I finally had to use a VPN to download the latest version...

Bloody awful!!!!

Reply #12 from Stardock Forums Top

Quoting PeteNZ2, reply 11

I am not using a VPN !!  .

Stardock please provide an alternate download option.

As mentioned above, please PM/DM (Private Message) Brad your IP address, he will try to unblock your IP address so you can download it normally.

To PM, left click on his avatar, a drop down menu shall open->Choose Private message.

Thank you,

Basj,
Stardock Community Assistant

Reply #14 from Stardock Forums Top

Quoting Kohei, reply 13

私も同じ問題が発生しています。
I'm having the same problem.

Hello,
Sorry to hear you are having issues. Please refer to reply#1 above.

Thank you,
Basj,
Stardock Community Assistant.

Reply #16 from Stardock Forums Top

本日（11/28）無事にアップデートできました。
ありがとうございました。

Reply #17 from Stardock Forums Top

Quoting hirokak, reply 16

本日（11/28）無事にアップデートできました。
ありがとうございました。

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant

Reply #19 from Stardock Forums Top

Quoting Kohei, reply 18

The problem has been resolved.

Thank you.

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant