Galactic Civilizations Keeps Crashing

from Stardock.net Forums

I was playing the game yesterday afternoon (oct 27), and everything was working fine. I came back to play it in the evening and now the game no longer works. It doesn't matter if I try to load a saved game or start a new one, the game always crashes. I have uninstalled the game and reinstalled it without any change.

What is rather annoying is there is nothing that comes up to say why the game has crashed so I can work through it and potentially fix it. Every other game I have every played will give an error code to help with that...its like Stardock wants to keep it secret. I just want to play the game and right now I can't. I'll only be patient with this for a couple of days and then I'll just demand a refund.

stardock games
29,092 views 13 replies
Reply #1 from Stardock.net Forums Top

CD3D11Renderer::GetImageInfoFromFile FAILED: Memory allocation failed. Could not load info from file "D:\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS IV\GFX\MODELS\SHIPS\TEXTURES\DreadlordsTexture_A_Data.dds"

 慢⁤污潬慣楴湯

 

I tried adding the no launcher to see if that would work and I got this...not sure if this helps or not.

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Reply #3 from GalCiv4 Forums Top

Have you tried doing a verify files in Steam? If one or more of your files have become corrupted that can help. Although it's normal for a verify to report 3 or 4 files to reload, since they are customized on startup.

Reply #4 from Stardock.net Forums Top

I am just doing this right now, however I do want to note that the game worked for almost 4 weeks and then just stopped.

Reply #5 from GalCiv4 Forums Top

Quoting Habsfan72, reply 4

I am just doing this right now, however I do want to note that the game worked for almost 4 weeks and then just stopped.

Just throwing this out there

Did you recently update Windoze or your anti-virus?

If yes on AV you may need to whitelist the game the AV thinking the game is malicious has been known to do this 

Windows Defender may also be at fault

 

Reply #6 from Stardock.net Forums Top

I didn't update either manually but they may have auto updated.  I'll check those out.

Reply #7 from Stardock.net Forums Top

I finally got the game to start again BUT I still can't actually play it as every time I try and load a saved game or start a new one it crashes. Below is the debug.err file.

 

Debug Message:  Current Time UTC: 10-29-2025 04:27

Debug Message:  Version 3.01, Build #76, last updated on: 10-28-2025 12:15

Debug Message:  Product Version 76.1.31.1

Debug Message:  ExecutableSize: 42216520 B, (41227 KB)

Debug Message:  Steam Build

Debug Message:  Working Directory: D:\steam\steamapps\common\Galactic Civilizations IV

DebugMessage:  Memory at startup: 

AppMemory: 454209536 bytes

MemoryLoad: 55 percent

TotalPhysicalMemory: 12817506304 bytes

AvailablePhysicalMemory: 5743800320 bytes

TotalPageFile: 15786467328 bytes

AvailablePageFile: 6995247104 bytes

TotalVirtualMemory: 140737488224256 bytes

AvailableVirtualMemory: 140732410515456 bytes

AvailableExtendedVirtualMemory: 0 bytes

 

Debug Message:  Attempting to Login to Steam.

Debug Message:  Successful Login to Steam.

Debug Message:  LANGUAGE: Matched language id 0

Debug Message:  LANGUAGE: Setting language to 0

Debug Message:  EOS SDK Log Message: [Boot] EOSSDK Version 1.17.1.3-44532354 booting at 2025-10-29T04:27:43.735Z using C

Debug Message:  EOS SDK Log Message: [Boot] EOSSDK Platform Properties [OS=Windows/10.0.19041.5915.64bit, ClientId=xyza7891fAfsYlI99RM4hwmnstys5iT6, ProductId=3190dbbaa87f4d42856b622c8e5cbf71, SandboxId=c9e2559572f64192b1e37049eee27783, DeploymentId=bb3ffdc644a540bcaadc0d8914d8b535, ProductName=Galactic Civilizations IV - Supernova, ProductVersion=3.01, IsServer=false, Flags=None]

Debug Message:  EOS SDK Log Message: Start Session (User: ...)

Debug Message:  EOS SDK Log Message: OverlayPath registry key not found

Debug Message:  EOS SDK Log Message: Overlay will not load, because the binary's path is not configured

Debug Message:  EOS SDK Log Message: Failed to initialize overlay module: PATH_NOT_CONFIGURED

Debug Message:  EOS SDK Log Message: FAccountPortalBrowserManager::Init: Failed to register overlay: EOS_NotConfigured

Debug Message:  EOS SDK Log Message: Hot key event ignored because there are no known users.

Debug Message:  EOS SDK Log Message: [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.

Debug Message:  Attempting to login using persistent auth.

Debug Message:  EOS SDK Log Message: No existing persistent auth credentials were found for automatic login.

Debug Message:  [EOS SDK] Login Failed - Error Code: EOS_InvalidAuth

Debug Message:  Disabling persisent auth.  User will need to login manually.

Debug Message:  EOS SDK Log Message: No existing persistent auth credentials were found for automatic login.

Debug Message:  EOS SDK Log Message: Updating Platform SDK Config, Time: 0.016866

Debug Message:  Initializing DLC status. Online: 1

Debug Message:  Supernova Owned: 1 Installed 1 Enabled by default: 1

Debug Message:  TalesOfTheArnor Owned: 0 Installed 0 Enabled by default: 1

Debug Message:  TalesOfCentauron Owned: 0 Installed 0 Enabled by default: 1

Debug Message:  MegaStructures Owned: 0 Installed 0 Enabled by default: 1

Debug Message:  SpeciesPack Owned: 0 Installed 0 Enabled by default: 1

Debug Message:  Warlords Owned: 0 Installed 0 Enabled by default: 1

Debug Message:  Finished initializing DLC status

Debug Message:  Personal folder located at C:\Users\third\Documents

Debug Message:  Initializing data directories

Debug Message:  Checking if data bins needs to be rebuilt.

Debug Message:  Loading options binary

Debug Message:  Initialize Prefs

Debug Message:  Enhanced AA Upscale Factor: 1.00

Debug Message:  Checking data binaries

Debug Message:  DataCompiler job time: 0.000000

Debug Message:  Loading core binary

Debug Message:  EOS SDK Log Message: SDK Config Platform Update Request Successful, Time: 0.467365

Debug Message:  EOS SDK Log Message: EOS SDK Analytics disabled for route [1].

Debug Message:  EOS SDK Log Message: Hot key event ignored because there are no known users.

Debug Message:  EOS SDK Log Message: Updating Product SDK Config, Time: 0.483318

Debug Message:  Setting data for assets

Debug Message:  Setting core data

Debug Message:  Loading particles binary

Debug Message:  Setting particle data

Debug Message:  Registering types

Debug Message:  Activation successful.

Debug Message:  Checking virtual memory

Debug Message:  Initializing event center

Debug Message:  Checking for valid working directory

Debug Message:  Entering WinMain

Debug Message:  ******* Starting Game Shell *******

Debug Message:  InitializeResources.

Debug Message:  EOS SDK Log Message: Start Session (User: ...)

Debug Message:  EOS SDK Log Message: SDK Config Product Update Request Successful, Time: 0.792409

Debug Message:  EOS SDK Log Message: Purchase flow is disabled due to overlay setup failure (EOS_NotConfigured).

Debug Message:  EOS SDK Log Message: Hot key event ignored because there are no known users.

Debug Message:  EOS SDK Log Message: Social overlay is disabled due to overlay setup failure (EOS_NotConfigured).

Debug Message:  EOS SDK Log Message: SDK Config Data - Watermark: 1237667838

Debug Message:  EOS SDK Log Message: ScheduleNextSDKConfigDataUpdate - Time: 0.792409, Update Interval: 323.707397

Debug Message:  EOS SDK Log Message: Attempting connection to Stomp. LocalUserId=[000...138] Url=[<Redacted>]

Debug Message:  [EOS SDK] Connect Login Complete - ProductUserId: 00028302c51449829e39231dba47b138

Debug Message:  EOS SDK Log Message: Requesting new TURN relay credentials for 000...138.

Debug Message:  EOS SDK Log Message: A new connection request listener has been bound. LocalUserId=[000...138] SocketId=[GCIV]

Debug Message:  EOS SDK Log Message: Successfully connected to Stomp. LocalUserId=[000...138]

Debug Message:  Initializing Shell

Debug Message:  Setting UI Size: Requested: Small  Actual: Small

Debug Message:  Initializing Fonts

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 13 ALREADY registered, ID of -376726082 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 18 ALREADY registered, ID of 425319469 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 15 ALREADY registered, ID of -2040482953 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 15 ALREADY registered, ID of -296329334 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 13 ALREADY registered, ID of 337940263 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 12 ALREADY registered, ID of 228661437 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-Orbitron-Extended-Bold.ttf, face index: 0, size 11 ALREADY registered, ID of 433079400 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 12 ALREADY registered, ID of -1678932481 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 18 ALREADY registered, ID of -259799342 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 15 ALREADY registered, ID of -505165488 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-Medium.ttf, face index: 0, size 15 ALREADY registered, ID of 1938819739 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 15 ALREADY registered, ID of -379049563 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 13 ALREADY registered, ID of 341833758 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 13 ALREADY registered, ID of -1576530948 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 13 ALREADY registered, ID of -1488040485 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 12 ALREADY registered, ID of -2052128182 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 12 ALREADY registered, ID of 916310503 with same properties will not be registered separately.

Debug Message:  RegisterFont: Font with file: Stardock-BaiJamjuree-Extended-SemiBold.ttf, face index: 0, size 13 ALREADY registered, ID of 1086650518 with same properties will not be registered separately.

Debug Message:  Initializing Fonts - complete

Debug Message:  Initializing Direct3D

DebugMessage:  Particle Engine Created.

Debug Message:  Adding DXSAS clean up function

Debug Message:  Initializing device

Debug Message:  DrawManager InitializeDevice

Debug Message:  Creating renderer

Debug Message:  Initializing Direct3D 11 Renderer

Debug Message:  Creating FBX animation core

Debug Message:  Enumerating device settings

Debug Message:  CD3D11RendererSettings::Enumerate: Preferred adapter is 0

Debug Message:  CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating adapters

Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 0

Debug Message:  CD3D11RendererSettings::Enumerate: Description: NVIDIA GeForce GTX 1060 3GB

Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x10de (4318)

Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x1c02 (7170)

Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 3109027840 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 0

Debug Message:  CD3D11RendererSettings::Enumerate: 65 display modes found for adapter 0, output 0

Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 1

Debug Message:  CD3D11RendererSettings::Enumerate: Description: Microsoft Basic Render Driver

Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x1414 (5140)

Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x8c (140)

Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 1

Debug Message:  Selected Adapter Description:

Debug Message:  Description: NVIDIA GeForce GTX 1060 3GB

Debug Message:  Vender ID: 10de (4318)

Debug Message:  Device ID: 1c02 (7170)

Debug Message:  Choosing initial renderer settings

Debug Message:  Game resolution: 1920 x 1080

Debug Message:  Desktop resolution: 1920 x 1080

Debug Message:  Initializing Renderer APIs

Debug Message:  (CD3D11Renderer) Initializing driver

Debug Message:  CreateDeviceAndSwapChain

Debug Message:  DirectX Feature Level: DirectX 11.0

Debug Message:  Device SUPPORTS raw and structured buffers

Debug Message:  Initializing 2d screen space effect

Debug Message:  Device is now ready

Debug Message:  Registering text renderer icons

Debug Message:  Creating SDF animation core

Debug Message:  Shell initialization complete

Debug Message:  Shell Initialized

Debug Message:  CGalCivShell::RequestInitializationState from: Invalid to: Uninitialized

Debug Message:  Found texture atlas. Skipping generation.

Debug Message:  Loading texture atlas 0

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: D:\steam\steamapps\common\Galactic Civilizations IV\Screens\Atlas\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED D:\steam\steamapps\common\Galactic Civilizations IV\Screens\Atlas\Atlas.dxatlas

Debug Message:  Finished loading texture atlas 0

Debug Message:  ***** Initializing Game *****

Debug Message:  Timer Frequency is 0 989680

Debug Message:  CGalCivShell::RequestInitializationState from: Uninitialized to: Initialized

Debug Message:  Creating anchor win

Debug Message:  Create popup manager

Debug Message:  Initializing Sound

Debug Message:  Initializing bink

Debug Message:  Initializing bink threads

Debug Message:  Initializing bink sound

Debug Message:  Initializing bink resources

Debug Message:  Initializing bink effect

Debug Message:  LoadCoreShipDesigns(): INFO: ShipDesignDirectory=D:\steam\steamapps\common\Galactic Civilizations IV\Designs

Debug Message:  LoadCustomShipDesigns(): INFO: ShipDesignDirectory=C:\Users\third\Documents\My Games\GalCiv4\Designs

Debug Message:  CGalCivShell::RequestInitializationState from: Initialized to: LoadingContinentTextures

Debug Message:  Creating initial screens

Debug Message:  Create setup screens.

Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailA

Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailB - All continent per-pixel data is now available

Debug Message:  Creating remaining screens

Debug Message:  Set mouse

Debug Message:  Set update timer

Debug Message:  TachyonSystem: Starting initialization

Debug Message:  CInitializationListener::OnSetContinentsPerPixelDataTail

Debug Message:  CGalCivShell::RequestInitializationState from: LoadingContinentTextures to: CreatingContinentData

Debug Message:  Popup Manager Update: Unhiding FullScreenBink

Debug Message:  TachyonSystem: Initialization successful

Debug Message:  TachyonSystem: Starting authentication request

Debug Message:  TachyonSystem: Successfully retrieved cached authentication response

Debug Message:  TachyonSystem: Starting encrypted app ticket request

Debug Message:  TachyonSystem: Successfully retrieved encrypted app ticket response

Debug Message:  TachyonSystem: Starting authentication request

Debug Message:  CInitializationGfxListener::OnCreatingContinentsTail

Debug Message:  CInitializationListener::OnSetContinentsDataTailA

Debug Message:  CInitializationListener::OnSetContinentsDataTailB

Debug Message:  CGalCivShell::RequestInitializationState from: CreatingContinentData to: DoneCreatingContinentData

Debug Message:  TachyonSystem: Successfully retrieved authentication response

Debug Message:  TachyonSystem: Authentication Success

Debug Message:  TachyonSystem: Starting profile request

Debug Message:  Attempting to Login to Steam.

Debug Message:  Successful Login to Steam.

Debug Message:  TachyonSystem: Successfully retrieved profile response

Debug Message:  TachyonSystem: Profile response successful (emailValidated: 0, emailUISuppressed: 0)

Debug Message:  TachyonSystem: Successfully retrieved server identity response

Debug Message:  TachyonSystem: Server identity response successful (build: 2025-08-07 16:09:07 Developmental, identity: galciv4-api-tachyon.stardock.net, url: galciv4-api-tachyon.stardock.net)

Debug Message:  Popup Manager Update: Unhiding TitleWnd

Debug Message:  Popup Manager Update: Unhiding SaveLoadWnd

Debug Message:  LOADING GAME: C:\Users\third\Documents\My Games\GalCiv4\Saves\\Trev2.GC4Sav

Debug Message:  MPAdapter::NotifyStartupTrace step #26 GalCiv_FinishLoad

Debug Message:  FinishLoad - IsTurnZeroSaveGame 0

Debug Message:  Popup Manager Update: Unhiding LoadingWnd

Debug Message:  Loading game C:\Users\third\Documents\My Games\GalCiv4\Saves\\Trev2.GC4Sav saveVersion 390

DebugMessage:  Starting Load Game. 

AppMemory: 3491938304 bytes

MemoryLoad: 79 percent

TotalPhysicalMemory: 12817506304 bytes

AvailablePhysicalMemory: 2585620480 bytes

TotalPageFile: 17965604864 bytes

AvailablePageFile: 3300765696 bytes

TotalVirtualMemory: 140737488224256 bytes

AvailableVirtualMemory: 140726449606656 bytes

AvailableExtendedVirtualMemory: 0 bytes

 

Debug Message:  DLCSystem Begin Loading Data

Enabled DLC:

Debug Message:  DLC Supernova

Debug Message:  DLCSystem finished loading data.

Debug Message:  CGalaxy::LoadGameObjects: Using object ptr list for lookup table

Debug Message:  LoadCustomShipDesigns(): INFO: ShipDesignDirectory=C:\Users\third\Documents\My Games\GalCiv4\Designs

Debug Message:  Save Version: 390  Original BUILD_VERSION_STRING: 3.01  Original BUILD_NUMBER: 76

Debug Message:  WARNING: Missing behavior def for ship preset: SynthSurvey

Debug Message:  WARNING: Missing behavior def for ship preset: DroneCarrier

Debug Message:  Save Version: 390  BUILD_VERSION_STRING: 3.01  BUILD_NUMBER: 76

Debug Message:  Save Original Platform: Steam

Debug Message:  Is multiplayer game: 0

DebugMessage:  Game Loaded. 

AppMemory: 6738264064 bytes

MemoryLoad: 95 percent

TotalPhysicalMemory: 12817506304 bytes

AvailablePhysicalMemory: 596525056 bytes

TotalPageFile: 18622857216 bytes

AvailablePageFile: 601010176 bytes

TotalVirtualMemory: 140737488224256 bytes

AvailableVirtualMemory: 140722737426432 bytes

AvailableExtendedVirtualMemory: 0 bytes

 

Debug Message:  MPAdapter::NotifyStartupTrace step #27 CGame_StartGame

Debug Message:  ShipDesignSystem::PostLoadSetup Global design list total objects : 5731 templates: 1400 starbases: 549 ship designs: 3782 destroyed: 0 obsolete: 1043  obsolete in use: 1042 obsolete not in use: 1 current: 4688 

Debug Message:  ShipDesignSystem::PostLoadSetup Terran Alliance design list total objects : 223 templates: 0 starbases: 18 ship designs: 205 destroyed: 0 obsolete: 118  obsolete in use: 118 obsolete not in use: 0 current: 105 

Debug Message:  ShipDesignSystem::PostLoadSetup Altarian Republic design list total objects : 107 templates: 0 starbases: 0 ship designs: 107 destroyed: 0 obsolete: 30  obsolete in use: 30 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Krynn Syndicate design list total objects : 84 templates: 0 starbases: 0 ship designs: 84 destroyed: 0 obsolete: 7  obsolete in use: 7 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Manti Cluster design list total objects : 106 templates: 0 starbases: 0 ship designs: 106 destroyed: 0 obsolete: 29  obsolete in use: 29 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Baratak Grove design list total objects : 112 templates: 0 starbases: 0 ship designs: 112 destroyed: 0 obsolete: 35  obsolete in use: 35 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Navigators design list total objects : 103 templates: 0 starbases: 0 ship designs: 103 destroyed: 0 obsolete: 26  obsolete in use: 26 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Intueri Aggregate design list total objects : 82 templates: 0 starbases: 0 ship designs: 82 destroyed: 0 obsolete: 5  obsolete in use: 5 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Corporate Sector design list total objects : 136 templates: 0 starbases: 0 ship designs: 136 destroyed: 0 obsolete: 59  obsolete in use: 59 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Mimot Brotherhood design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Xeloxi design list total objects : 79 templates: 0 starbases: 0 ship designs: 79 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Cosmic Contaminant design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Drengin Empire design list total objects : 140 templates: 0 starbases: 0 ship designs: 140 destroyed: 0 obsolete: 63  obsolete in use: 63 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Iconian Refuge design list total objects : 82 templates: 0 starbases: 0 ship designs: 82 destroyed: 0 obsolete: 5  obsolete in use: 5 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Arcean Republic design list total objects : 79 templates: 0 starbases: 0 ship designs: 79 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Phalenoids Advance design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Torian Regime design list total objects : 170 templates: 0 starbases: 0 ship designs: 170 destroyed: 0 obsolete: 93  obsolete in use: 93 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Festron Hunt design list total objects : 95 templates: 0 starbases: 0 ship designs: 95 destroyed: 0 obsolete: 18  obsolete in use: 18 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Korath Clan design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Terran Resistance design list total objects : 79 templates: 0 starbases: 0 ship designs: 79 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Onyx Hive design list total objects : 310 templates: 0 starbases: 0 ship designs: 310 destroyed: 0 obsolete: 234  obsolete in use: 234 obsolete not in use: 0 current: 76 

Debug Message:  ShipDesignSystem::PostLoadSetup Luxar Dominion design list total objects : 207 templates: 0 starbases: 0 ship designs: 207 destroyed: 0 obsolete: 130  obsolete in use: 130 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Yor Singularity design list total objects : 181 templates: 0 starbases: 0 ship designs: 181 destroyed: 0 obsolete: 104  obsolete in use: 104 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Drath Freehold design list total objects : 148 templates: 0 starbases: 0 ship designs: 148 destroyed: 0 obsolete: 71  obsolete in use: 71 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Spicans design list total objects : 72 templates: 0 starbases: 0 ship designs: 72 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 70 

Debug Message:  ShipDesignSystem::PostLoadSetup Xenovians design list total objects : 70 templates: 0 starbases: 0 ship designs: 70 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 70 

Debug Message:  ShipDesignSystem::PostLoadSetup Greckle design list total objects : 72 templates: 0 starbases: 0 ship designs: 72 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 70 

Debug Message:  ShipDesignSystem::PostLoadSetup Echoes of the Edge design list total objects : 71 templates: 0 starbases: 0 ship designs: 71 destroyed: 0 obsolete: 1  obsolete in use: 1 obsolete not in use: 0 current: 70 

Debug Message:  ShipDesignSystem::PostLoadSetup Orphica Enclave design list total objects : 57 templates: 0 starbases: 0 ship designs: 57 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 55 

Debug Message:  ShipDesignSystem::PostLoadSetup Valas design list total objects : 72 templates: 0 starbases: 0 ship designs: 72 destroyed: 0 obsolete: 2  obsolete in use: 2 obsolete not in use: 0 current: 70 

Debug Message:  ShipDesignSystem::PostLoadSetup Pirates design list total objects : 55 templates: 0 starbases: 0 ship designs: 55 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 55 

Debug Message:  ShipDesignSystem::PostLoadSetup Space Monsters design list total objects : 57 templates: 0 starbases: 0 ship designs: 57 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 57 

Debug Message:  ShipDesignSystem::PostLoadSetup Precursor Sentinels design list total objects : 44 templates: 0 starbases: 0 ship designs: 44 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 44 

Debug Message:  ShipDesignSystem::PostLoadSetup Dread Lord design list total objects : 48 templates: 0 starbases: 0 ship designs: 48 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 48 

Debug Message:  ShipDesignSystem::PostLoadSetup Liberators design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Xendar Remnants design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Thalan Contingency design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup Snathi Revenge design list total objects : 77 templates: 0 starbases: 0 ship designs: 77 destroyed: 0 obsolete: 0  obsolete in use: 0 obsolete not in use: 0 current: 77 

Debug Message:  ShipDesignSystem::PostLoadSetup total designs in player lists: 3757 out of 5731 designs

Debug Message:  TachyonSystem: Attempting to send match report

Debug Message:  TachyonSystem: Game GUID: 2440738F-6FAA-46F3-9999-59495C48F795

Debug Message:  TachyonSystem: Local PersonaID: AE6EFD96-749F-F011-80FA-005056AB72CD

Debug Message:  TachyonSystem: Submitted match report

Debug Message:  MPAdapter::NotifyStartupTrace step #28 CGame_StartGame_ShowMainWnd

Debug Message:  StartGame 0.000000

Debug Message:  TachyonSystem: Successfully retrieved match report response

Debug Message:  TachyonSystem: Successfully sent match report

Debug Message:  Popup Manager Update: Unhiding MainGameWnd

Debug Message:  MPAdapter::NotifyStartupTrace step #29 CMainGameWnd_OnStartNewGame

Debug Message:  MPAdapter::NotifyStartupTrace step #30 CMainMapViewWindow_InitMapGfx

Debug Message:  InitMapGfx Started...

Debug Message:  InitMapGfx finished.

Debug Message:  Building tech tree for node: MasterEngineeringTech

Debug Message:  Building tech tree for node: MasterColonizationTech

Debug Message:  Building tech tree for node: MasterTech_Weapons

Debug Message:  Building tech tree for node: MasterTech_Defense

 

 

Reply #8 from Stardock.net Forums Top

So the game is now loading BUT whenever I try and load a saved game OR start a new game it then crashes. So I effectively cannot pla the game at all.

Reply #10 from GalCiv4 Forums Top

Try here at the actual support page and not the general discussion page for all SD Games 

https://www.stardock.com/support/

 

Reply #11 from GalCiv4 Forums Top

Been there and its useless, provides ZERO actual support. I'm at the point where if I don't get any help I may have to start phoning every 15 minutes.

Reply #12 from Sins2 Forums Top

Hey, I am sorry you had negative experience with all the crashes!

 

Are you using any mods? Have you installed any mods in the past?
Have you tried running the game with admin rights?
Have you tried disabling anti-virus while playing the game?

 

Could you provide a save file of the game it crashes? (I know you said, that new game crashes as well, but the save file could still help)
Easiest way to share, would be to join our discord: https://discord.gg/galciv

Reply #13 from Stardock.net Forums Top

As mysteriously as the crashing started, it has now stopped and I have been playing it again. I finished my saved game and have started a new one as well with no issues. I hadn't done anything specific, just left it alone for almost 3 days and when I ran the game again it worked.