Moderator: Removed.

As this thread has demonstrated, we very much want to engage with clients and welcome feedback.  However, it needs to remain respectful and in the realm of accurate.  Any posts that stray from this will be removed. 

Sean Drohan
Stardock Product Lifecycle Manager

I actually do have a question in regards to the subject of Fences 5 Upgrade FAQ

Maybe it should be obvious but I have been trying to get clarification none the less.

Does a classic Object Dock subscription allow Fences 5 to follow the classic rules as stated under the text What is 'Object Desktop Classic'

Hello Sean,

Thank you for your response.

I do have an example. Object Desktop Classic follows these rules

'Prior to May 2023, Object Desktop subscriptions had an annual renewal cycle but were not automatically charged - it was a manual process for the client to purchase more time for the product. If you see ‘Classic Subscription’ on your Object Desktop product in your account, it means your purchase of the product was made before that date. Other than the product being billed automatically henceforth via a ‘renew’ or ‘extend’, no other characteristics of the Classic product will change.

For the ‘Classic’ Object Desktop product, if the subscription lapses, the included software will continue to function at the versions that were available when the subscription lapsed.'

If I were to subscribe to object desktop classic could I assume that Fences 5 as included with object desktop would also follow the rule as listed  i.e. software will continue to function at the versions that were available when the subscription lapsed

Thanks for the explanation. It all makes sense in the wording but there is still a lot of change to take in none the less.

It does appear there is a silver lining for long time loyal customers! This is good   

Nice. Even sensible complaints against redacting posts get deleted.   

As long as this crazy pricing policy is maintained, that's it for me with your software.   

As an additional note to add to the discussion.

As of this post, Fences 5 is still in beta. Anything that is still in beta testing deserves to be treated as such. Beta software should be for people that are willing to work with faults and provide feedback on how to make those faults better. The subscription and pricing is also all part of the release preview.

Since Fences 5 is still in beta testing this is actually the peak time to fix things that may be broken and good ideas can in fact become implemented in the final release. Feedback that is left should be aimed at fixing software issues and be solution orientated.

I highly doubt you are capable.

I left the determination of what to do with the antagonistic and insulting comments to Sean as it's his thread.

My response would have been to delete the comment AND its creator.

You as a customer have the right to seek assistance from Stardock's Support team.  You have not purchased the right to insult them.

Parroting [quoting] your insults is not 'support'.  It shows naive indifference with an inability to formulate their own opinions.

If you do not like Stardock's pricing vote with your feet and leave.

No-one is stopping you.  That is the meaning of commercial free enterprise.

There's a word for "an upgrade for a permanent license": It's "subscription"...or alternatively, a new permanent license purchase.

I have owned Fences since the first versions. Never subscribed, always purchased the permanent license.

Upgrading Fences v.4 to v.5 now costs too much and I don't think I will ever upgrade the product. In fact, I am more inclined to completely change software with others from other companies or completely remove the dependency (I have no problem doing this as I'm deleting more and more files from the desktop to make it cleaner).

Many people will also be inclined to crack the program rather than pay these exorbitant amounts, keep this in mind.

so if i have a current OD subscription am i even eligble for Fences 5

I paid to upgrade to Fences 4 as soon as it was announced.  But now $30 to upgrade ?? I think I will stay with Fences 4 . Maybe...someday...I'll catch a "sale" .If not...oh well.

Nevermind it's a trick. I chose get it now, then I selected the small text "upgrade" it asks for my email to see if I qualify and then says 10.99 CAD but if you don't look carefully it says billed annually.  That's not an upgrade.  

How do I get a refund?

I wanted a permanent license, not an annual subscription to one.

I got an upgrade, 7.99 as a user of fences 4, but apparently it was for an annual subscription which i didn't want. How to process the refund please.