GC2

Sorry to hear you are having trouble.

Have you selected the Fullscreen setting under Video Options? Restarting the program might be require for it to take effect.

Thank you for your patience and patronage.

yes and restarted the program it would not change 

If you go the folder

\Documents\My Games\GalCiv2

Is there a Prefs.ini file?

hey, same issue here, and the game won't generate a Prefs.ini. Please help.

Whitelist the game in any anti-virus software installed.

If no anti-virus program is installed whitelist it with Controlled folder access.

thanks for replaying. excluded the entire game folder but still no pref file. btw i'm using win 11.

Did you also exclude \Documents\My Games\GalCiv2 ?

yes for \Documents, but don't have Documents\My Games\GalCiv2. the game didn't generate the folder

Follow the instructions here and turn off controlled folder access, run the game, close it and check if \Documents\My Games\GalCiv2 was created.

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

did all that, no \Documents\My Games\GalCiv2 was created. sorry.

If you create a new Windows Administrator (<-important) account, does it work under it?

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Sean Drohan
Stardock Support Manager

Thanks a lot! It worked! But why it didn't work with my original account?

Something under it, some app or setting (likely the former - malware app perhaps), it prevents it.  Some trial and error should expose it.  A clean boot under your original account would \ should work as well and help determine what it is:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Sean Drohan
Stardock Support Manager

Thanks again!

You are most welcome...

Sean Drohan
Stardock Support Manager