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Start10 1.8

December 12, 2019 1:32:34 PM from Stardock ForumsStardock Forums

We noticed that when installing Start10 1.8 it it does not remove the older version of Start10 on the current machine. It will show the latest and previous versions as separate software's within programs. However, if you try to remove the previous version via control panel it will actually remove both previous and latest versions.

 

From previous versions, it would update the currently installed version and not leave any orphaned versions behind.

 

-PTG

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AzDude
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Reply #1 December 12, 2019 1:54:32 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

as reported in other posts , if you delete both versions then reinstall 1.8

then just the one version will show in programs .

 


AzDude
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Reply #2 December 12, 2019 2:38:09 PM
from Stardock ForumsStardock Forums

Hi,

 

We are trying to avoid that. Is there a fix for this? It worked just fine when upgrading from older versions.

 

-Peter

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Reply #3 December 18, 2019 11:05:50 AM
from Stardock ForumsStardock Forums

Just following up on this.  Since we have a user base of close to 100 devices this is quite a bit of work to have a clean CONTROL PANEL not to mentioned or inventory reports on which software is installed on machines.  Is there a plan to fix this installer issue?

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basj
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Reply #4 December 18, 2019 11:10:29 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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sdrohan
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Reply #5 December 18, 2019 11:20:57 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

We are aware of the issue and it will be addressed in an update that should be released soon.

Sean Drohan
Stardock Support Manager

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shortleg
Join Date 12/2018
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Reply #6 January 10, 2020 2:52:59 AM
from Stardock ForumsStardock Forums

Hi Sean,

Has a repair date been identified as to when the reported issue will be published and included within an update?

Your observation/s are welcomed.

Thanks.

 

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sdrohan
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Reply #7 January 20, 2020 2:24:55 PM
from Stardock ForumsStardock Forums

Quoting shortleg,
reply 6

Has a repair date been identified as to when the reported issue will be published and included within an update?

It is still pending currently but should not be much longer.

Thank you for your patience. 

Sean Drohan
Stardock Support Manager

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Davren005
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Reply #8 February 1, 2020 6:22:50 AM
from Stardock ForumsStardock Forums

I've tried the purge patch trying to install v1.8 I' still get errors when trying to install. I've attached screen grabs of the error messages 

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basj
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Reply #9 February 1, 2020 8:16:28 AM
from Stardock ForumsStardock Forums

Quoting Davren005,
reply 8

I've tried the purge patch trying to install v1.8 I' still get errors when trying to install. I've attached screen grabs of the error messages 

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall steps again. https://forums.stardock.com/486022/start10-support-faq#reinstalling

Just make sure to re-download the latest version from your account. Reboot after the purge. Reinstall using the latest version you just download. It is recommended to install into it default directory. Reboot again and retest. Report back here.

Thanks

Basj,
Stardock Community Assistant.

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Davren005
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Reply #10 February 3, 2020 5:28:04 AM
from Stardock ForumsStardock Forums

Tried the purge again and tried installing the latest version. Same result - "decompression error" when installing. i have to cancel an abort the installation.

Not sure if this info will help - I used a "forced uninstall utility" before using the purge

 

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basj
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Reply #11 February 3, 2020 5:47:19 AM
from Stardock ForumsStardock Forums

Quoting Davren005,
reply 10

Tried the purge again and tried installing the latest version. Same result - "decompression error" when installing. i have to cancel an abort the installation.

Not sure if this info will help - I used a "forced uninstall utility" before using the purge

 

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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sdrohan
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Reply #12 February 3, 2020 12:07:41 PM
from Stardock ForumsStardock Forums

Quoting Davren005,
reply 8

've tried the purge patch trying to install v1.8 I' still get errors when trying to install. I've attached screen grabs of the error messages 

This should have had its own tread created.

If you have not, redownload the installer - do not use the one that is giving you this error.

If that one fails, temporarily disable your AV software - including Windows Defender:

https://answers.microsoft.com/en-us/protect/forum/all/how-can-i-temporarily-disable-windows-defender/b4175e94-bc16-4acf-a755-d7df8e0d9863

If that fails, try disabling Windows controlled folder access:

https://www.windowscentral.com/how-enable-controlled-folder-access-windows-10-fall-creators-update

Sean Drohan
Stardock Support Manager

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Reply #13 February 3, 2020 6:15:17 PM
from Stardock ForumsStardock Forums

Hi Sean - Do we have any update on the revised package ?

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Davren005
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Reply #14 February 4, 2020 1:50:39 AM
from Stardock ForumsStardock Forums

Hi Sean

I seem to have other windows 10 problems as I cannot access defender and controlled folder access.

I'll have to resolve the above before reverting back to you

 

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sdrohan
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Reply #15 February 4, 2020 10:04:20 AM
from Stardock ForumsStardock Forums

Quoting PMKPTG,
reply 13

Hi Sean - Do we have any update on the revised package ?

Still pending as other issues appeared with Windows insider build that need to be looked at.

Also, this is not actually accurate:

We noticed that when installing Start10 1.8 it it does not remove the older version of Start10 on the current machine.

It does replace the install/files, just does not remove the one entry from Add \ Remove (registry entry) - there is no more space being taken up, its just that entry.

That said, you can manually remove it (or script it if doing many):

https://forums.stardock.com/497841/page/1/#3768911

Sean Drohan
Stardock Support Manager

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Davren005
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Reply #16 February 9, 2020 7:07:10 AM
from Stardock ForumsStardock Forums

I've re-installed windows - problem solved 

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basj
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Reply #17 February 9, 2020 7:46:46 AM
from Stardock ForumsStardock Forums

Great, glad you resolved it.

Thank you for reporting back.

 

Basj
Stardock Community Assistant.

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sdrohan
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Reply #18 February 10, 2020 9:30:30 AM
from Stardock ForumsStardock Forums

Quoting Davren005,
reply 16

I've re-installed windows - problem solved 

If only that were advice I could give most people   

Sean Drohan
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