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adrian5683
adrian5683
Join Date 01/2004
+4

WindowFX 5 crashes explorer

May 30, 2012 5:03:15 PM from Stardock ForumsStardock Forums

Seems this is an age old problem... I already have an elevated support ticket with SD. I'm using Windows 7 64-bit and running WindowFX 5 which I just installed about an hour ago. Every time I have to reboot/shut down my pc explorer crashes with this error:

"The instruction at 0x69016fd0 referenced memory at 0x69016fd0. The memory could not be written."

Is anybody else experiencing anything like that?

 

Edit: My apologies, I'll post this in the feedback thread. Could a moderator please delete this thread? Thank you.

windowfx
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adrian5683
BinMatrix
Join Date 07/2004
0
Reply #1 May 31, 2012 7:48:08 AM
from Stardock ForumsStardock Forums

I have the same problem on the same maschine running like you

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adrian5683
lecajef
Join Date 08/2010
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Reply #2 May 31, 2012 10:05:24 AM
from Stardock ForumsStardock Forums

Bonjour.

j'ai le même problème

quels sont les solutions?

merci

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adrian5683
lecajef
Join Date 08/2010
+12
Reply #3 May 31, 2012 10:07:20 AM
from Stardock ForumsStardock Forums

good evening

I have a same problem !

do you have a solution ?

thank you

 

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adrian5683
adrian5683
Join Date 01/2004
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Reply #4 May 31, 2012 10:13:10 AM
from Stardock ForumsStardock Forums

No solution so far, you should submit support tickets to Stardock, if this is not an isolated incident then it's probably not limited to certain hardware configurations. Hopefully they can identify the problem and get it fixed...

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adrian5683
ZubaZ
Join Date 11/2001
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Reply #5 May 31, 2012 10:20:07 AM
from WinCustomize ForumsWinCustomize Forums

Quoting BinMtrix,
reply 1
BinMtrix
Quoting lecajef,
reply 2
lecajef
Odd request perhaps, but can you change you OS language to English and try WFX again?

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adrian5683
rustpunt
Join Date 04/2012
0
Reply #6 May 31, 2012 3:38:38 PM
from Stardock ForumsStardock Forums

I have the same problem Windows 7 64-bit - Dutch language -  and running WindowFX 5.

With version 4 no problem.

 

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adrian5683
ZubaZ
Join Date 11/2001
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Reply #7 May 31, 2012 3:54:39 PM
from WinCustomize ForumsWinCustomize Forums

If everyone in this thread can contact support@stardock.com we have some data collection tools that we need you to run to find the source of the issue.

Thanks!

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adrian5683
spikeoscar
Join Date 11/2002
0
Reply #8 May 31, 2012 3:58:55 PM
from WinCustomize ForumsWinCustomize Forums

tengo el mismo problema, y las animaciones de los menus no funcionan algunas veces, el windows 7 esta en ingles

some problem sometimes, and animations menus don't work sometimes, and my windows 7 is in english

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adrian5683
picardsm
Join Date 05/2004
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Reply #9 May 31, 2012 4:32:58 PM
from WinCustomize ForumsWinCustomize Forums

I get it too.

Windows 7 Ult x64

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adrian5683
Neil Banfield
Join Date 04/2001
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Reply #10 May 31, 2012 4:38:39 PM
from WinCustomize ForumsWinCustomize Forums

Quoting spikeoscar,
reply 8
tengo el mismo problema, y las animaciones de los menus no funcionan algunas veces, el windows 7 esta en ingles

some problem sometimes, and animations menus don't work sometimes, and my windows 7 is in english

Do you mean animations on menus do not work always, or the start menu animations do not work always, or all animations do not work always?

Some menus are not really menus and as such will not animate.

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adrian5683
RedneckDude
Join Date 04/2009
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Reply #11 June 10, 2012 1:27:41 PM
from WinCustomize ForumsWinCustomize Forums
I get this error on shutdown.
 
"The instruction at 0x69016fd0 referenced memory at 0x69016fd0. The memory could not be written. Click OK to terminate program."
 
 
 
Win 7 64 bit   SSD    8 GB ram
 
Your computer has a Windows Experience Index base score of 6.9 Your Windows Graphics Experience score is 7.2
 
 

other running programs at shutdown would include....(all latest release versions)

 

Displayfusion

Dropbox 

Logitech Webcam software

Logitech Setpoint

Realtek HD Audio

MS Security Essentials

Mouse Without Borders

 

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adrian5683
ebeneezergeezer
Join Date 03/2010
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Reply #12 June 11, 2012 7:07:59 AM
from WinCustomize ForumsWinCustomize Forums

Had this problem with the WFX 5 betas.

Was hoping it would be fixed in the final version,

Error on every shutdown on Win7 x64. Maybe too exotic an operating system for thorough testing during years of development??

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adrian5683
Neil Banfield
Join Date 04/2001
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Reply #13 June 11, 2012 8:10:01 AM
from WinCustomize ForumsWinCustomize Forums

ebeneezergeezer: Did you contact support regarding the issue you had with the betas?

It appears to be a timing issue related to the order in which processes are being shutdown.  Unfortunately we have been unable to reproduce it on even a single machine.

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adrian5683
ebeneezergeezer
Join Date 03/2010
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Reply #14 June 11, 2012 8:31:52 AM
from WinCustomize ForumsWinCustomize Forums

I contacted support now.

The betas I simply uninstalled.

Fortunately you have 8 machines in this thread on which the error was reproduced

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adrian5683
Lantec
Join Date 07/2003
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Reply #15 June 11, 2012 8:50:57 AM
from WinCustomize ForumsWinCustomize Forums

Is anybody else experiencing anything like that?

Yes. Windows 7 x64

other running programs at shutdown would include....(all latest release versions)

Coretemp

Rainmeter

Displayfusion

Skydrive

Dopus

Virual Clonedrive

Intel Rapid Storage

Logitech Webcam software

Logitech Setpoint

Realtek HD Audio

MS Security Essentials

Smartdefrag 2

 

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adrian5683
adrian5683
Join Date 01/2004
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Reply #16 June 11, 2012 10:53:04 AM
from Stardock ForumsStardock Forums

Quoting Neil Banfield,
reply 13
ebeneezergeezer: Did you contact support regarding the issue you had with the betas?

It appears to be a timing issue related to the order in which processes are being shutdown.  Unfortunately we have been unable to reproduce it on even a single machine.

Is there a way for us to manually set WindowFX at the top/bottom of the shutdown sequence in Windows 7?

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adrian5683
ebeneezergeezer
Join Date 03/2010
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Reply #17 June 11, 2012 12:44:11 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Adyghost,
reply 16


Is there a way for us to manually set WindowFX at the top/bottom of the shutdown sequence in Windows 7?

 

I don't think it would make a difference. The beta versions even crashed explorer.exe when switching off WindowFX, not only when shutting down.

There must be a problem with WindowFX not properly releasing its hook on explorer on x64. As far as I've seen this happens on 64 bit Windows..

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adrian5683
twistedvincent
Join Date 09/2005
0
Reply #18 June 12, 2012 1:01:06 PM
from WinCustomize ForumsWinCustomize Forums

Same thing happening to me as well and it's June.....this REALLY needs to be fixed!!

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adrian5683
Neil Banfield
Join Date 04/2001
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Reply #19 June 12, 2012 1:04:59 PM
from WinCustomize ForumsWinCustomize Forums

Quoting twistedvincent,
reply 18
Same thing happening to me as well and it's June.....this REALLY needs to be fixed!!

Have you contacted support?

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adrian5683
TeacherGalante
Join Date 04/2012
+6
Reply #20 June 12, 2012 11:25:29 PM
from WinCustomize ForumsWinCustomize Forums

Me too. I just submitted a ticket. Strange thing is, this only happens on my wife's user account. My account and the guest account work fine. Weird. (My wife's account is also the least tinkered with.)

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adrian5683
Neil Banfield
Join Date 04/2001
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Reply #21 June 13, 2012 6:01:08 AM
from WinCustomize ForumsWinCustomize Forums

Support have a test build that they should be handing out to people thats been updated this week so hopefully this will help the problem you are encountering.  Once we are happy that the issue is sorted we will update the main build.

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adrian5683
RedneckDude
Join Date 04/2009
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Reply #22 June 13, 2012 11:26:01 AM
from WinCustomize ForumsWinCustomize Forums

I was given a dll. So far so good, Neil. 

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adrian5683
nbarn
Join Date 02/2007
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Reply #23 June 15, 2012 4:25:53 AM
from WinCustomize ForumsWinCustomize Forums

I have the same problem, runnning windows 7x64.

It's so annoying that i have stopped using FX 5

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adrian5683
Rosco_P
Join Date 07/2009
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Reply #24 June 15, 2012 8:05:14 AM
from Stardock ForumsStardock Forums

Quoting nbarn,
reply 24
I have the same problem, runnning windows 7x64.

It's so annoying that i have stopped using FX 5

Have you contacted support@stardock.com yet?

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adrian5683
ebeneezergeezer
Join Date 03/2010
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Reply #25 June 15, 2012 10:17:05 AM
from WinCustomize ForumsWinCustomize Forums

Uninstalled WindowFX and withdrew my support ticket. I feel tricked into beta testing software.

"Have you contacted support" is the automated answer to every post here, it seems. But this is not a petition, which a certain amount of people has to subscribe to.

I recommend not looking into people's systems, but into the code of the software.

Tons of people on Win 7 x64 have the issue.

Only the software developers cannot reproduce it. Go figure.

 

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