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Will Stardock get the 1.9 gig update bug fixed?

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sjwt
Malorey
Join Date 08/2010
+4
Reply #101 January 7, 2011 8:36:05 PM
from Elemental ForumsElemental Forums

Quoting IamDean,
reply 97
As we're still looking in to things, can someone try to Reset the Impulse data.  Here is how you do it:

- Delete the UpdateSizes registry key for Elemental as described earlier in this thread

- Go in to Preferences

- On the General tab, click the 'Reset Data' button.  

- Impulse will go through a simulated self update

- Let Impulse calculate the download size of the Elemental update.  If you click on the Updates tab in Impulse and are viewing the applications in the Details view, the Download Size column will say 'Calculating...' while this is happening.

- Report back with any results.

I followed all your instructions and restarted Impulse, but it still tries to download 1.9GB

 

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sjwt
ChungasRevenge
Join Date 08/2010
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Reply #102 January 7, 2011 8:47:53 PM
from Elemental ForumsElemental Forums

OK same boat as everyone else. Can someone (Frogboy) make the 1.11 executable available so that we don't have to download 1.4GB?

 

Very excited to come back from my summer holidays to see the update there and very frustrated that I need to download 1.4GB to have it. I think impulse has really dropped the ball on this update issue they have had months to fix it. It is the very reason that I recently purchase Elvan Legacy through steam rather than stardock - steam works.

 

 

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sjwt
MattSan
Join Date 11/2008
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Reply #103 January 7, 2011 8:59:26 PM
from Elemental ForumsElemental Forums

I'll chime in as well.

Went through the procedure as per the IamDean post above and it says

v1.11 available - 1.42 GB

Just FYI :

UpdateSizes key after doing above:

elemental$1.10.052$$1.11.053$$               1526158912|8959|1728341614|12139

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sjwt
harpo99999
Join Date 02/2008
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Reply #104 January 8, 2011 5:27:13 AM
from Elemental ForumsElemental Forums

Quoting IamDean,
reply 90
Just gathering some more information to try to track down the issue...

Can someone who is having the 1.9GB update problem hold down the Shift key and right click on Elemental in Impulse and select 'Verify Installation'?  After some calculating, you should get a prompt that says "Elemental: War of Magic is installed correctly."

 
made no difference for me on my THREE large downloads, nore did the running the mlemental meny or running elemental itself or even the manual, I eventually downloaded over 15 HOURS the entire lot

harpo

 

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sjwt
DariasDruss
Join Date 01/2010
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Reply #105 January 8, 2011 8:47:36 AM
from Elemental ForumsElemental Forums

Why can't we just download the patches ourselves and apply them?

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sjwt
gaping_maw
Join Date 01/2008
0
Reply #106 January 8, 2011 3:35:23 PM
from Elemental ForumsElemental Forums

A separate patch would be handy, at least until you guys fix the problem. I'd like that snappier AI in my game thanks!

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sjwt
ChungasRevenge
Join Date 08/2010
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Reply #107 January 9, 2011 7:37:35 PM
from Elemental ForumsElemental Forums

I think I am going uninstall and then reinstall - hopefully that will work

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sjwt
Victor5
Join Date 12/2010
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Reply #108 January 9, 2011 7:45:24 PM
from Elemental ForumsElemental Forums

Yikes... I use Impulse Win7-x64, and thankfully my file was only between 12 and 13 Mb (without doing anything special); very painless.

 

Either way, if Impulse is truly at fault here by creating so many problems for people, it sounds like Stardock seriously needs to consider looking elsewhere for their updating methods.

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sjwt
noobshot
Join Date 08/2010
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Reply #109 January 9, 2011 11:32:11 PM
from Elemental ForumsElemental Forums

has anyone deleted elemental and reinstalled it to see it it solves the issue? im still stuck with a 2.25 gig download and impulse completely freezes when i try to download

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sjwt
alaknebs
Join Date 08/2010
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Reply #110 January 10, 2011 2:24:01 AM
from Elemental ForumsElemental Forums

reset, etc doesn't do anything for me. 1.99 gig

elemental$1.10.052$$1.11.053$$

2138823650|1|2414201790|1

 

yes.. win 7 64 bit

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sjwt
Buladelu
Join Date 08/2010
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Reply #111 January 10, 2011 3:51:03 AM
from Elemental ForumsElemental Forums

noodshot, I think it works - I had this problem earlier (1.1 I think) and aftyer reinstalling game I had reasonable update size.

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sjwt
IamDean
Join Date 01/2006
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Reply #112 January 10, 2011 10:08:59 AM
from Elemental ForumsElemental Forums

For those still having a problem.  We have created a new build of Impulse that you will need to download and copy in to place that will help us find out why it is forcing a large download on your systems.  If you don't mind helping us out, here is what we would like you to do:

1) Download the zipped up Impulse files here: http://sd.stardock.com/impulse/Impulse%20Files.zip

2) Copy these files in to place where Impulse is installed.  By default on Win 7 64-bit the install directory for Impulse is C:\Program Files (x86)\Stardock\Impulse.  C:\Program Files\Stardock\Impulse on a 32 bit system.

3) Delete the elemental UpdateSizes value here HKEY_CURRENT_USER\Software\Stardock\ComponentManager\UpdateSizes

4) Run Impulse and once you are able to start the download/install, start is up.  Once Impulse has started the download (ie. you see the download percentage going), you can immediately Pause or Cancel the install (you do not need to wait 100MB).  

5) In the upper right hand corner you will see the ?.  Click on that and go to 'View error log'.  

6) In this file, each error that Impulse runs in to is added by the date with the error at the bottom of the file being the newest.  Paste all of the errors for the date that you did this (we don't need to see the entries from other days).

Doing this will help us get closer to tracking down why Impulse is thinking it needs a 1.9GB update.  Again, as the is not happening on all systems, we only need those with this problem currently to try this.  

Thanks again for your help.

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sjwt
DariasDruss
Join Date 01/2010
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Reply #113 January 10, 2011 10:22:22 AM
from Elemental ForumsElemental Forums



-- [1/10/2011 11:18:59 AM] ----------------------------------------------------
Context:    Problem loading ImpulseTV (0)
Message:    Please ensure Adobe Flash for Internet Explorer is up to date. Player path not found in registry
Build #:    1977



-- [1/10/2011 11:19:13 AM] ----------------------------------------------------
Context:    Impulse: WebService: ValidateAccount
Message:    (Result: 0 - Success)
Build #:    1977

 

Still is saying I need 1.4 gig update.

 

Just updated Flash. No change still 1.4 gig.

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sjwt
IamDean
Join Date 01/2006
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Reply #114 January 10, 2011 11:22:08 AM
from Elemental ForumsElemental Forums

DariasDruss,

Another build is available at the same link (http://sd.stardock.com/impulse/Impulse%20Files.zip), if you are able to try it and post your results.

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sjwt
puntarenas
Join Date 08/2005
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Reply #115 January 10, 2011 11:44:14 AM
from Elemental ForumsElemental Forums

Win7-x64 German

followed the instructions above

Elemental v1.1 -> v1.1 still requires 1,91gb

 

-- [10.01.2011 17:34:58] ----------------------------------------------------
Context:    Problem loading ImpulseTV (0)
Message:    Please ensure Adobe Flash for Internet Explorer is up to date. Player path not found in registry
Build #:    1978



-- [10.01.2011 17:35:04] ----------------------------------------------------
Context:    Impulse: WebService: ValidateAccount
Message:    (Result: 0 - Success)
Build #:    1978



-- [10.01.2011 17:36:53] ----------------------------------------------------
Context:    General
Message:    UpdateSizes calculation determined full file download is required based on download size.  1076671365 vs 2138823650
Build #:    1978



-- [10.01.2011 17:37:46] ----------------------------------------------------
Context:    General
Message:    Partial download size is above threshold.  Full file download will be done.
Build #:    1978

 

BTW, do we have to re-install Impulse or will we be back on official builds when Impulse updates  >build #1978 are released?

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sjwt
DariasDruss
Join Date 01/2010
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Reply #116 January 10, 2011 11:55:19 AM
from Elemental ForumsElemental Forums

- [1/10/2011 12:52:36 PM] ----------------------------------------------------
Context:    General
Message:    Flash Detected at C:\Windows\SysWOW64\Macromed\Flash\Flash10l.ocx
Build #:    1978



-- [1/10/2011 12:52:36 PM] ----------------------------------------------------
Context:    General
Message:    ImpulseTV Detected vWIN 10,1,102,64 (10 ; min = 10 ; recent = True)
Build #:    1978



-- [1/10/2011 12:52:41 PM] ----------------------------------------------------
Context:    Impulse: WebService: ValidateAccount
Message:    (Result: 0 - Success)
Build #:    1978

 

Still says 1.4gig.

 

Win 7 64bit Home

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sjwt
IamDean
Join Date 01/2006
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Reply #117 January 10, 2011 11:59:00 AM
from Elemental ForumsElemental Forums

puntarenas,

To revert back, you can go in to Preferences and click the button 'Reset Data' or the next time Impulse updates, you will be back on official builds.

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sjwt
IamDean
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Reply #118 January 10, 2011 1:26:56 PM
from Elemental ForumsElemental Forums

DariasDruss,

It is odd that you aren't seeing any output in your error log about sizes (similar to how puntarenas has shown).  If you go to where you have Impulse installed (most likely here: C:\Program Files (x86)\Stardock\Impulse) what is the Created date of the file Impulse.exe?

 

puntarenas,

I have sent you an email requesting more information.  If you can assist further, that would be great.

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sjwt
JayJay4466
Join Date 03/2009
0
Reply #119 January 10, 2011 1:47:21 PM
from Elemental ForumsElemental Forums

Hi Guys

Just tried that myself and results are similar to earlier poster:

-- [10/01/2011 18:30:40] ----------------------------------------------------
Context: General
Message: Flash Detected at C:\Windows\system32\Macromed\Flash
Build #: 1978

 

-- [10/01/2011 18:30:40] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,1,102,64 (10 ; min = 10 ; recent = True)
Build #: 1978

 

-- [10/01/2011 18:31:05] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1978

 

-- [10/01/2011 18:33:31] ----------------------------------------------------
Context: General
Message: UpdateSizes calculation determined full file download is required based on download size.  1072252685 vs 2138823650
Build #: 1978

 

-- [10/01/2011 18:33:56] ----------------------------------------------------
Context: General
Message: Partial download size is above threshold.  Full file download will be done.
Build #: 1978

 FYI, I use Vista 64 Home Edition and Elemental was a digital download. I've not had this problem with any previous patches (Have had the game since 1.05). Did have the fiddly issue with the betas, but that had the "verify install" work around. Home you're able to sort it out!

Thanks.

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sjwt
IamDean
Join Date 01/2006
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Reply #120 January 10, 2011 2:57:27 PM
from Elemental ForumsElemental Forums

puntarenus or anyone willing to give it a try,

Could you try the following:

- Assuming you are still on Windows 7 x64, navigate to the folder C:\ProgramData\Stardock\Impulse\InstalledXML.  (we are looking for a file in InstalledXML, so if this folder is not here, find the folder on your system)

- Here you should see a file name elemental.xml.  Rename this file to elemental.xml_

- Delete the elemental UpdateSizes value here HKEY_CURRENT_USER\Software\Stardock\ComponentManager\UpdateSizes

- Run Impulse and once you are able to start the download/install of the Elemental update, start it up.  Once Impulse has started the download (ie. you see the download percentage going), you can immediately Pause or Cancel the install.

- Post back with the size Impulse says for the update.

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sjwt
DariasDruss
Join Date 01/2010
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Reply #121 January 10, 2011 2:58:02 PM
from Elemental ForumsElemental Forums

Quoting IamDean,
reply 118
DariasDruss,

It is odd that you aren't seeing any output in your error log about sizes (similar to how puntarenas has shown).  If you go to where you have Impulse installed (most likely here: C:\Program Files (x86)\Stardock\Impulse) what is the Created date of the file Impulse.exe?


 

The date that the file impulse.exe was created on is 11/17/2010. I noticed too in my error report nothing about dload sizes. I have installed and deleted impulse numerous times due to bugs and such. Hope this info helps.

 

In my Stardock Folder which is in e:\Games\Stardock\Impulse there is no elemental.xml. I searched my comp for the file name and nothing is showing up. I looked under my Documents\MyGames\Elemental and nothing there either. Could that be a big part of the issue?

Well there is no InstalledXML folder. Will keep looking must have made a mistake somewhere.

 

 

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sjwt
puntarenas
Join Date 08/2005
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Reply #122 January 10, 2011 3:11:48 PM
from Elemental ForumsElemental Forums

Quoting IamDean,
reply 120
[...]

- Post back with the size Impulse says for the update.

-> 8,64mb

 

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sjwt
IamDean
Join Date 01/2006
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Reply #123 January 10, 2011 3:16:55 PM
from Elemental ForumsElemental Forums

DariasDruss,

The Impulse.exe that is in the zip file you should have downloaded here http://sd.stardock.com/impulse/Impulse%20Files.zip should have today's date (1/10/2011).  It sounds as though either Impulse updated after you copied in the files or possibly the files were not copied to the correct location for the test.

As for elemental.xml, it would be in a folder called InstalledXML.  This should be located here C:\ProgramData\Stardock\Impulse\InstalledXML on Win 7 64bit.  ProgramData is a hidden folder by default.  You would either need to type that location in to the address bar in explorer or show hidden folders and files in order to navigate there.

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sjwt
DariasDruss
Join Date 01/2010
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Reply #124 January 10, 2011 4:05:58 PM
from Elemental ForumsElemental Forums

Ok found it after a long search.

After locating the file and doing numerous other things that weren't needed it now says the update required is now 8.64meg.

 

Thanks for the help and being patient with me.

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sjwt
MattSan
Join Date 11/2008
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Reply #125 January 10, 2011 7:41:24 PM
from Elemental ForumsElemental Forums

After following IamDean post #120 above:

 

1.10 -> 1.11

The Download amount still says 1.42GB but when I start updating it now says 8.64MB and completes fine.

Tried to run game and it won't get past the Dragon loading screen.

Tried Verify Install.  Says game not installed correctly.  Try update.

It now starts up the original 1.42GB download again

 

I have noticed that elemental.xml has been regenerated, but the Registry Key under UpdateSizes has NOT been regenerated this time.

So now something is really broken

Edit: Please see my post #130 below.  Restarting windows allowed me to play the game as normal.

 

 

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