Shrug, so shifting blame around? Doesn't help the situation or future purchases or recommendations of games.

I'm in the same situation as you. Pre-ordered the limited edition roughly 2 weeks prior to launch... live in Yokohama Japan. Not a peep from sales other than my receipt saying they took my money.

Yes I'm playing the download version, but had I known it would be nigh impossible to get this boxed copy in the mail, I would have just paid for the download.

A little help please!

Wheres the blame shifting?  I think it occured by flaming Stardock for actions outside their sphere of influence.  Stardock doesn't ship the games.  They have no control over shipping operations.  And they are limited in response by the quality of the intel they are given...  Intel coming from the outfit responsible for the failure.  We have no idea whats happening here.  We have no information as to the dialog between the vendor and Stardock.  All we know is that there is a shipping error to an unspecified degree.  And we know that a third party fulfillment center has been contracted to provide the shipping and packaging service.  From this Stardock is judged at fault?  Bah. 

Well, at least the games not a 10 or you'd really be pissed.  Maybe by the time it arrives all will be fixed.  Good luck to you guys that haven't received it yet.

I live in New Zealand so I wasn't expecting this with any punctuality but I am a little disturbed that I wasn't even sent an email to notify me if it had been shipped at all.

I love stardock, but this games release has left a bit of a bitter taste in my mouth. I'll see how the game is after 1.08 but if nothing changes expect a bunch of crash reports from me because the game still runs like a dog, is unstable and I am still waiting for the limited addition

Relax and give it a month.  I'm sorry you can't drive down the freeway blasting the Elemental soundrack from your car cd today, but at least you have the game by download.  I'm sure the Stardock sales staff are swamped right now which is the only reason it's taking a little while, but I'm sure on something like this Stardock will make it right.

There is a huge difference. If i send something to a client and the shipping outfit loses it or gives me incorrect information this sure as hell isn't my fault and as long as I explain to my clients what has happened caus i have had this happen to me before i've never had a client blame me for something that is out of my control.

You wanna be righteous and indignant fine but this isn't the sales forum and it ain't a place that is going to get you answers beyond what you have gotten so far.

Oh and P.S. i haven't got mine either and i paid a helluva lot more for international shipping. Mine will get here eventually. How do i know because I'll check in with the sales folks on a regular basis and if it isn't here after the 3 weeks I'll ask for a new copy. It will arrive, my money hasn't been stolen.

I ordered my LE box at Stardock shop on August, 23. After directly writing to sales@sd and some waiting I got the reply yesterday that my order "will be shipped this week". That is they are starting shipping three weeks after they debited my card.

With this pace I'm just curious…What are my chances to get the box in Russia before Christmas?

Jokes aside, there is no excuse for Stardock in using some third-party shipping. The customers cannot choose the carrier or the shipping method, so it's Stardock's sole responsibility.

Cheers and good luck!

I'd assume at the bare minimum Stardock would have enough knowledge of their shipping contract to be able to say the orders were being shipped in batches, ideally I'd hope both them and the third party were organised enough to be able to say they were being posted sequentially, so if your order number was within range X it'd be posted on date Y. Well, ideally I'd expect a confirmation email to say the order had been put through to fulfilment and should be posted in Z days or else the order had shipped, but I'll let them off with that one.

Either way, simply stating the shipments were going out in batches over the next two or three weeks so there may be some delay in receiving it would probably have cut down on around 50% of these posts. Last time I got a hardcopy shipped from Stardock it arrived within a week. So naturally, if I assume the LE was posted on the 24th I'm going to worry, particularly since it'd be coming up to the four week mark at which point Royal Mail suggests I write the item off as lost. On the other hand if it was posted yesterday I'd not be expecting it till next week at the earliest.

To all those that came here to say differently, I truly believe this IS A STARDOCK PROBLEM. I don't care if the shipping is handled by a third party. The fact of the matter is that my CONTRACT IS WITH STARDOCK and at this point, even after repeated attempts, I haven't been able to get through to the third party, so I now go back to Stardock, who my original contract is with. 

3+ weeks is long enough. Those of you saying that I should wait longer, I say to you BULS IT. When a customer purchases a product under certain expectations, i.e. that the edition I bought is shipped and that the shipment occurs somewhere REMOTELY close to the release date, I expect those conditions to be met. I paid them $69.95 for the Limited Edition + $10 for shipping to have the game and TO HAVE IT SHIPPED IN A REASONABLE TIME. I should get my $10 back, at the very least. Plain and simple. 

Bottom line: Stardock should be paying attention. Not only do they have a fire to put out with the state of the game, but they may just lose customers over this shipping debacle, too. I'm teetering on the edge and my desire to keep asking is seriously dwindling. 

What gets me is I paid 10$ extra for shipping.  For this I have no tracking number, no confirmation, no package, and I was charged promptly (and months ago).  Why not, at a minimum, ship via UPS so we can track our own progress?

Whatever, at this point I am done with Stardock.