Contact sales and get your money back. Sheesh, if you read your manual, which you apparently didn't you would know that Stardock provides full refunds on its games if user has a problem getting it working -- even on copies bought at retail.
As for my personal involvement on the forums. I find it sad that someone would argue that a CEO participating on the forums means the company must not have any resources.
I participate on the forums because I consider it my responsibility to interact with our customers.
Couple things here...one your own manual makes fun of people that read the manual. I did open it and looked for any relevant gameplay info...nadda. It came across like a cheap joke on the consumer...I read that as..."what you expect us (stardock) to spend more money making a real manual"? So I check for a real manual in pdf form...nadda. So ya not much time was spent in the user manual (if you can call it that)...I guess if there was some relevant game info in it I would have read it (like a skill tree and details on the items). After a few games of single player I'm ready to go online So I try to play the game online...I guess the joke was on me. I had no idea I was playing against dumb AI bots and only one human. Then I notice a pattern of the same names playing...oh hell those are stupid AI bots that I can play in single player. WTF! I thought this was an online game.
Also I did contact sales to get a refund...guess what it's going to take about 5 weeks to get the refund AND I need to pay for shipping. So I'm still out my money for quite sometime. Also I don't have my receipt anylonger...who keeps receipts for software since you can't return it to the store anyway. I have a couple requests into sales to find out if they will pay for shipping the product back to stardock, and if they can use a credit card statement as receipt.
But if you go back to the original post...the idea was what could stardock do to help make it up to the users that got hosed by this. Just looking for some cool ideas and I guess the best stardock has to offer is return the broken game and wait 5 weeks for a refund (if you still have your receipt).
Hell a simple little icon on your DG that shows you were here from the beginning would have been cool to me. But the stardock posse ran in here claiming your customer is a whiner and should just shut up. Remember I'm not the one that made teh game...I just bought it and tried to play it. But it is broken (and you admit it is)...if it works for some but not all (even though the recommended specs are exceeded and tried on multiple computers)...then the problem isn't with the consumer.
You may want to add to the gamers bill of rights...that gamers have the right not to be badgered when discussing issues with a buggy product that won't work.
